SHIPPING POLICY
Orders are packed and dispatched within 2 working days of an order being placed and once funds are reflected in account. There are a number of delivery options to choose from which can be seen when checking out. If you are unsure of which option is best for you please do not hesitate to contact us.
Please note during our busier periods, dispatch times may increase.
Orders which are placed before 4pm will be dispatched on the next working day (Monday - Friday). Please note that this does not include Bank Holidays.
3 Days (Mon - Sat) £3.00 (Free - spend over £40)
2 Days (Mon - Sat) £3.99 (£1.99 - spend over £40)
Next Day Delivery (Mon - Fri) £4.99 (£3.99 - spend over £40)
Pre 10:30am (Mon - Fri) £11.99
Pre 12:00pm (Mon - Fri) £6.99
Saturday or Sunday Delivery* £6.99
*Weekend deliveries are only possible for orders placed Mon-Fri before 4pm.
Next Working Day Delivery (UK)
Any order placed before 4pm (3:30pm for edible images) Monday - Friday, with the Next Working Day Delivery option selected, will be dispatched for delivery the following business day (Monday - Friday), between the hours of 8am - 9pm. A signature is required for this method, so you will need to be at the delivery address to sign for it. Please allow an additional 24 hours for any order to be delivered to the Scottish Highlands.
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If delivery cannot be made, DPD will try again on the next working day. If this is unsuccessful, it will be held at the depot for an additional 5 working days. After this, the parcel will be returned to us, at a surcharge of £5.
Please Note: None of our services are a guaranteed service. DPD have a 98% success rate on next day deliveries.
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RETURN POLICY
Unfortunately due to the edible nature of our products, any sprinkles, gel colours, glitters and any other additives and edibles will not be accepted for return unless there is a fault with the product.
Any non-edible item such as cutters, nozzles and piping bags etc. will be suitable for a refund within 14 days of you receiving your order. Please contact us for a return label. Unfortunately we do not offer free returns so return costs will need to be paid for by the customer unless the product is faulty.
This does not affect your statutory rights.
We stand behind our products and are strong believers in customer satisfaction and service, so with all domestic web or telesales returns we allow 14 days period where you can return unwanted goods back to us in their original condition.
We also accept returns for faulty goods 30 days from the date of receipt too. See specific product exclusions and disclaimers below.
Return by mail
Please email at: bakersdream_@hotmail.com
Return Address:
Bakers Dream by Ayesha
37 Clarke Street
Dewsbury
West Yorkshire
WF13 4LR
Please note (Disclaimer):
* Securely package item(s) in original packaging, including documentation, manuals, warranty information, registration, etc.
* We are not responsible for lost or damaged packages.
* Refunds are made to the original method of payment used for your order usually within 10 business days of package receipt, excluding postage costs. If the item is returned due to faulty goods then the postage will be refunded also.
* Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
* Only available within the United Kingdom
* Excludes edible or bespoke items.